Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024
Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - Payment Gateway Timeouts During BSP Cash Processing
Jetstar has recently made a change to its payment process for travel agents using the Billing and Settlement Plan (BSP). Starting December 4th, 2023, agents must choose 'BSP Cash' instead of 'Agency Credit' when processing payments through the Jetstar Agent Hub. This shift away from the older Agency Debit Memo system reflects broader industry trends and aims to streamline payments.
However, this transition hasn't been entirely smooth. Travel agents have encountered payment gateway issues, including irritating timeouts during transactions. These timeouts can result from various factors, such as technical snags within the gateway system, delays in administrative processes, or problems with the payment network itself. The impact isn't trivial, as it can interrupt businesses' cash flow and lead to payment processing errors.
For the entire travel ecosystem, these payment disruptions can impact the flow of funds and, most importantly, hurt the experience of those booking flights and trips. It's critical for Jetstar and the industry at large to tackle these problems. One approach could be bolstering the reliability of the underlying network infrastructure. Alongside this, providing clear and straightforward information to customers about the available payment options and potential roadblocks could help create a better user experience. By addressing these challenges head-on, the travel industry can work towards improving the entire payment process and providing a smoother booking experience for everyone.
When dealing with Jetstar's BSP cash processing, payment gateway timeouts can unexpectedly crop up. While most transactions process in a flash, these timeouts are becoming increasingly noticeable, especially during peak seasons. A surge in bookings, like around holidays, overloads servers and makes timeouts more common, leading to delays and frustrating travelers.
These timeouts cause direct problems for airlines. For Jetstar, a timeout during BSP cash processing directly translates to delays in issuing tickets. This is especially painful when dealing with customers making last-minute flight reservations. Imagine the backlog they have to manage. It is also worth noting that research into payment processing errors has revealed a startling statistic: timeouts alone can account for nearly a third of all payment processing failures during peak travel times. This emphasizes that it's critical for Jetstar to invest in and improve their payment infrastructure.
While vital security features like SSL, which is used to secure payments, can introduce a small amount of latency. This can inadvertently worsen timeout problems, especially during busy periods. What is initially seen as a security enhancement can become a major roadblock.
These timeouts don't just impact immediate purchases. Airlines can face extra costs when things go wrong. Jetstar might have to handle a spike in manual refunds or re-book flights for travelers who faced a transaction failure, putting added strain on their operations.
One way to address the risk of payment gateway timeouts is to incorporate real-time transaction monitoring. If Jetstar uses AI and machine learning, they can anticipate peak demand periods and proactively optimize their payment processing setup.
However, payment gateways don't simply freeze when a timeout occurs. Most payment gateways have built-in retry mechanisms. These methods are designed to increase the chances of a successful transaction upon a second or third attempt, thereby minimizing the frustration customers might experience.
Payment gateway errors are complex and involve a wide range of causes. Research suggests that network issues account for a notable portion of timeouts. This data strongly suggests that some airlines, including Jetstar, should carefully assess their current internet connectivity and server infrastructure.
It's also worth noting that customer experience and purchasing decisions are directly affected by payment issues. It's a common experience, from booking airline tickets to buying a coffee online, that customers are quick to abandon a transaction when faced with timeouts. This can dramatically affect ticket sales, as studies show a large increase in abandoned purchases when timeouts occur.
Airlines like Jetstar are obviously mindful of the cost of downtime in the travel industry. This can easily become a substantial sum for them. Therefore, optimizing payment gateways is crucial to both maintain a consistent revenue stream and keep customer satisfaction high.
What else is in this post?
- Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - Payment Gateway Timeouts During BSP Cash Processing
- Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - Double Charging Issues with Credit Card Payments
- Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - Microsoft Edge Browser Payment Processing Errors
- Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - Split Payment Problems with Zip and Qantas Points
- Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - Pending Payment Status Not Updating After 30 Days
- Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - Gift Card and Voucher Payment Declines
- Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - TLS Security Protocol Connection Failures
Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - Double Charging Issues with Credit Card Payments
Jetstar continues to face challenges with credit card payments, particularly concerning double charges. In July 2024, a significant number of customers experienced being charged twice for the same booking, leading to frustration and confusion. While Jetstar assures that refunds are being processed for these cases, some travelers are still experiencing delays or complications related to the refunds.
One thing to watch out for is that when paying with a credit or debit card, Jetstar's payment processing often occurs outside the customer's country. This can potentially lead to unexpected foreign transaction fees being levied by your bank. To avoid these fees, Jetstar recommends using vouchers – although their own Booking and Service Fee may apply if using a card.
Interestingly, some customers have also reported problems using vouchers, primarily the inability to apply multiple vouchers for a single booking. This limits their ability to fully utilize travel credits or vouchers, leading to the necessity of making further payments.
If you are running into any problems when using Jetstar’s website for payment, especially when dealing with double charges, don’t try to troubleshoot the situation on your own. Jetstar strongly suggests contacting their customer service team. You can then hope to avoid unnecessary payment errors that can leave you with unwanted headaches.
Jetstar, like many other airlines, has faced incidents of double charging when customers use credit cards to purchase flights. This happens when a transaction is mistakenly processed twice, often due to a breakdown in communication between the airline's systems and the payment processors. This can be a headache for both the customer and the airline, leading to confusion and administrative burdens.
While Jetstar has been working to rectify these situations – refunding the duplicated payments – it does highlight a persistent issue in the travel industry. The frequency of these occurrences is not insignificant. Studies show that a small, but concerning, percentage of credit card transactions can run into problems, with double charging being one example. This percentage can increase during times of high travel, such as holiday periods.
The root causes of these payment errors can be a mixture of technical hiccups and system limitations. Sometimes, outdated software or servers that struggle to handle a large influx of transactions during peak travel times are the culprit. In other cases, the complex interaction between various payment systems might lead to miscommunication, resulting in the same payment being processed repeatedly.
Customers experiencing double charges typically get their money back, though it can take a few days or more to resolve. This can cause a ripple effect on trip planning, especially for customers with tight travel budgets. It is also worth considering the legal implications, as consumer protection regulations often require prompt resolution of double-charging issues.
From the business perspective, these errors can be costly. Airlines might face financial penalties and increased customer support requests, both of which eat into their bottom line. The issue becomes even more problematic when one considers how customers react to these types of errors. Research shows that a large segment of customers are quick to abandon an airline or a company altogether after encountering payment processing problems. This lost customer loyalty can be hard to regain, highlighting the importance of seamless payment experiences.
A further issue with double charges is that they can be mistaken for fraudulent activity. Customers sometimes become overly concerned that their accounts have been compromised, even when it's merely a system error. Therefore, airlines need to ensure their systems are robust and include strong fraud detection mechanisms to minimize this kind of confusion.
Of course, it's not just on airlines to fix this problem. Customers play a role too. It's surprising how many travelers don't regularly check their bank statements or credit card bills. If travelers were to diligently monitor their transactions, they could potentially spot and report these errors more quickly, allowing airlines to address issues faster.
There are steps airlines can take to improve the reliability of the system. Regular updates to payment gateway software and thorough testing can significantly reduce the occurrence of double charging. Furthermore, airlines could focus on establishing more transparent communication about payment procedures and refunds with their customers, improving the overall travel experience.
Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - Microsoft Edge Browser Payment Processing Errors
Jetstar users relying on the Microsoft Edge browser might run into payment processing snags that can disrupt their booking plans. These issues can arise from Edge's security settings, like the need to verify TLS 1.0 is activated, or even from a cluttered browser that slows things down. Maintaining a clean browser cache and ensuring your linked bank information is up-to-date are key steps to avoid some of these problems. It's also important to note that Jetstar has admitted to a backlog of refunds processed through third-party payment processors, which can add another layer of frustration to the whole travel booking process. Keeping your Microsoft Edge browser optimized and your banking details accurate goes a long way toward preventing payment glitches when booking flights. Navigating these common hurdles will hopefully help make your travel arrangements smoother and avoid unnecessary payment headaches, especially during the hectic holiday travel season. While it's not foolproof, it's a starting point to avoid major frustration.
Observing payment processing issues specifically within the Microsoft Edge browser when dealing with Jetstar bookings reveals some intriguing aspects of how browsers and websites interact.
One common issue stems from browser settings. If a user disables cookies or blocks pop-ups, it can severely hamper the ability to complete online payments, creating frustrating experiences, particularly when booking flights or other travel arrangements.
Another interesting observation is the impact of browser extensions. While many extensions aim to improve user experience, some can interfere with payment gateways, leading to errors. This suggests the importance of regular audits of installed extensions.
Microsoft Edge has built-in features like the "SmartScreen" filter, which is designed to detect malicious sites. However, in some instances, it can inadvertently block legitimate payment pages, causing unexpected payment failures.
JavaScript errors also play a role. Research suggests that outdated scripts on a page can lead to processing errors. Since many travel platforms utilize JavaScript heavily for dynamic payment processing, this becomes a specific challenge when using Edge.
Additionally, studies show that incomplete form submissions in Edge can lead to payment errors. This emphasizes the need for double-checking booking information before initiating payment to avoid unnecessary delays.
The way a browser identifies itself, known as the user-agent string, can also impact payment processing. Incorrect user-agent strings can cause websites to misinterpret the user's device or software, potentially leading to payment rejection. This can be a factor when booking through Jetstar's platform, particularly from mobile apps or devices with unusual configurations.
Payment processing timeouts are often tied to network latency. Analysis shows that latency spikes can significantly increase timeout occurrences, reinforcing the need for users to ensure they have a stable internet connection when booking travel.
Surprisingly, cached data in Edge can also trigger payment errors. Mismatched cached files and the site's payment system can lead to repeated transaction failures, adding frustration, especially during peak travel periods.
Edge's option to disable third-party cookies can inadvertently block payment processes on some travel sites. Since not all travel platforms explicitly communicate their cookie requirements, users may be unaware of the required browser settings for successful payment transactions.
Finally, Edge's built-in PDF viewer can complicate things in certain cases. Auto-opening confirmation documents may not render correctly due to software conflicts, preventing users from accessing necessary information after a successful payment. This can lead to confusion and further inquiries.
These observations highlight a complex interplay between browser functionality, website design, and payment gateway systems. Understanding how these aspects interact provides a valuable perspective into the occasional frustrations experienced when booking travel online using Edge. Addressing some of these issues, both by browser developers and website administrators, could potentially improve online booking experiences.
Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - Split Payment Problems with Zip and Qantas Points
Jetstar's partnership with Zip allows travelers to split flight payments, blending Zip with other methods like Qantas Points and gift cards. However, this flexibility comes at a cost: a 16% fee applies to any Zip payments. This substantial surcharge might make the appealing idea of flexible payment less attractive for many. While you do earn Qantas Points when using Zip, a crucial factor to be aware of is that this split-payment functionality is not a universal solution. You can only utilize this option for certain parts of the booking. If you want to include hotel stays or other travel products, you'll need a different payment method, creating a less seamless experience. The process of managing multiple payments can create a somewhat complex booking, raising concerns about whether the benefits of split payments outweigh the costs and complications. When planning your next trip with Jetstar, carefully considering the downsides of split payments may prompt you to reassess your payment strategy for finding the most budget-friendly flight options.
### Surprising Facts About Split Payment Problems with Zip and Qantas Points
Jetstar's partnership with Zip, allowing customers to combine Zip payments with Qantas Points and other payment methods like gift cards, offers a flexible approach to booking flights. However, integrating multiple payment methods presents a unique set of challenges, some of which may surprise you.
It appears that using multiple payment methods, especially those involving third-party services like Zip, can actually increase the odds of transaction errors. Research indicates a noticeable jump in failed transactions when combining payment methods – up to nearly 20%. This can lead to confusion for users and more complex processing for airlines.
Interestingly, transaction problems aren't evenly spread throughout the year. They seem to cluster around peak booking periods, likely caused by a surge in transactions overloading the system. This results in more delays and a higher chance of encountering payment errors when many people are trying to book flights simultaneously.
Furthermore, while a mix of Qantas Points and Zip might sound like a clever way to manage costs, Qantas Points can be impacted by shifts in currency exchange rates. This means the actual point deduction might not match up with what a customer initially anticipated.
The technical infrastructure that handles these split payments relies heavily on APIs connecting Jetstar's systems with Zip. If those APIs experience hiccups – which can happen with any online service – the whole transaction can collapse, resulting in failed attempts to book.
User behavior plays a significant role in these payment failures, too. A notable proportion of users (close to 30%) seem to misunderstand instructions concerning split payments. This leads to errors, ultimately resulting in them abandoning their bookings. It indicates a need for more comprehensive and intuitive guidance on the payment page itself.
Another finding is that using split payments increases the risk of chargebacks. Airlines see a slight uptick in customers disputing charges when using this method, suggesting it might lead to more scrutiny and processing burdens for airlines.
The potential for earning extra frequent flyer miles, a key benefit of using Qantas Points, can be misinterpreted when using split payments. Research suggests many users aren't aware that using split payments may not generate bonus points in their accounts, leading to disappointment for those expecting to maximize their travel rewards.
Adding another layer of complexity, Jetstar's internal systems struggle to reconcile transactions when multiple payment methods are involved. This can cause delays when attempting to process refunds or adjustments, extending the time it takes to resolve any problems with your purchase.
It's common sense to believe that using services like Zip could lead to easier payments, especially for bigger ticket items like flights. Yet, studies indicate this assumption might not hold up. The convenience of this method can be outweighed by unexpected fees and complications, resulting in more cancelled transactions than expected.
Finally, split payment systems are not immune to cybersecurity vulnerabilities. Recent studies point to integration points between airline systems and third-party providers being a common weak spot for technical glitches, which can lead to wide-ranging failures impacting many transactions.
While Jetstar's payment integration attempts to offer customers more flexibility, it reveals unexpected challenges. Airlines, payment providers, and customers alike would benefit from acknowledging and addressing the various technical and human factors that can complicate the booking process when using these options.
Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - Pending Payment Status Not Updating After 30 Days
Encountering a Jetstar payment that remains in a "pending" state for over 30 days can be a frustrating experience. This issue is more common than you might think, with many travelers reporting similar difficulties. These situations often arise from technical hiccups within Jetstar's systems or from problems with the payment processors they use.
It's a good idea to double-check that all the payment details you entered during the booking process are correct. Also make sure your bank hasn't flagged the transaction as suspicious and is allowing it to go through. Sometimes, a simple solution like clearing your browser's cache can resolve the issue. If none of these basic troubleshooting steps work, it's best to contact Jetstar's customer service directly. They can give you a clearer picture of what is causing the delay and potentially help expedite the process.
Keeping an eye on your email inbox is also a smart move. Important updates about your payment or reservation often come via email. Staying on top of the latest information is essential, especially if you're trying to book flights during peak periods when things can get a bit chaotic.
### Surprising Facts About "Pending Payment Status Not Updating After 30 Days"
1. **The Shadow of Older Systems**: Many airlines, including Jetstar, still rely on older payment systems that sometimes struggle to keep up with the sheer number of transactions today. This can cause delays in updating payment statuses, especially when lots of people are booking at once.
2. **The Communication Gap**: It's surprising to see how often payment processing delays aren't communicated to travelers, causing a lot of confusion. Roughly 60% of customers are unaware that things can take longer due to behind-the-scenes processing, leading to unnecessary frustration.
3. **Bottlenecks in the Network**: A lot of airlines use a patchwork of different payment systems that are all connected. If one system slows down, it can create a domino effect that causes payment statuses to stay stuck for a long time.
4. **The Manual Review Delay**: Research shows that transactions flagged for manual review, often due to security concerns or unusual activity, take about 20 days longer to get sorted out. This means a lot of travelers are left wondering if their payment went through.
5. **The Holiday Rush**: It's interesting to see how payment statuses get delayed more often during peak travel seasons. Delays can be up to 35% higher around holidays, suggesting that airlines need to beef up their systems during these busy times.
6. **Mistakes We Make**: Roughly 25% of delayed payment status updates are caused by travelers themselves, like entering the wrong payment info or using too many different payment methods. It shows that the payment process could be easier to understand.
7. **The Cost of Delays**: For airlines, payment statuses that don't update can cost them about $4 million a year in lost revenue and frustrated customers. It highlights how important it is to have a smooth payment process.
8. **The Third-Party Problem**: Many airlines rely on external companies to handle some of their payments. However, these companies might not always communicate well with the airline's own systems. This can create a delay as things need to be sorted out manually.
9. **The Mobile Phone Factor**: Studies show that travelers using mobile phones tend to encounter delayed payment statuses more often – up to 40% more than desktop users. This suggests airlines need to optimize their payment processes for mobile devices.
10. **Data Caches Gone Wrong**: Sometimes the culprit is the airline's own data caching systems, which are meant to make things faster. If this caching system doesn't update with the latest payment information, travelers might see outdated statuses for a long time, making them worry needlessly about their bookings.
Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - Gift Card and Voucher Payment Declines
Using gift cards and vouchers to pay for Jetstar flights can sometimes be tricky, leading to payment declines. Technical hiccups on Jetstar's website during the payment process can be a common cause, but often the reason is more straightforward, like not having enough money on the gift card or entering incorrect information. While Jetstar does allow using gift cards for bookings, it's important to understand their limitations. For instance, you can't use a gift card to buy another gift card or combine it with loyalty points. This can be frustrating for travelers looking to maximize their rewards and potentially stretch their budget further. Furthermore, if your payment gets declined, it's wise to double-check your card or account information for any potential errors and to verify that your bank hasn't placed any restrictions on transactions. Paying attention to these nuances will likely prevent a lot of aggravation and result in a smoother booking experience.
### Surprising Facts About Gift Card and Voucher Payment Declines
1. **High Booking Abandonment**: Research shows a substantial number of customers abandon their purchases when they run into problems using gift cards or vouchers during the booking process. It seems this hurdle in the user experience is a major problem that Jetstar needs to address. Nearly 70% of potential travelers give up their flights because of these issues, which is a significant portion of potential revenue.
2. **Unused Vouchers**: A quarter of all gift cards and vouchers end up expiring unused. This happens because travelers either simply forget about them or struggle to use them online. This suggests that Jetstar could potentially lose a substantial amount of revenue if the majority of their customers are unable to utilize these options in a timely manner. It also might influence customers to book with competitors who do not have similar issues.
3. **Multiple Voucher Troubles**: Combining multiple vouchers or gift cards for a single transaction can lead to a frustrating experience for travelers. Almost 40% of those who try to use multiple payment methods in their booking encounter a problem of some sort. This could be detrimental for Jetstar as many users might seek out a smoother travel booking experience elsewhere.
4. **Gift Card Fraud**: Unfortunately, gift cards and vouchers are a popular target for fraudsters. Approximately 30% of airlines experience an increase in fraud associated with these payment options. This leads to more scrutiny during the transaction process and, as a consequence, more declined payments. The increasing sophistication of scammers and associated losses could pose a problem for Jetstar going forward.
5. **Outdated Card Data**: Jetstar voucher transactions often encounter issues related to card verification. It seems that nearly one in five declines are related to incorrect or outdated information linked to the gift card. The causes can often be complex and unclear to the user, which is likely a frustrating and confusing experience.
6. **System Outage Impact**: When Jetstar's payment systems go down for maintenance or due to technical issues, voucher transactions seem to be particularly affected. Analyzing the available data indicates that system downtime leads to a large spike in voucher-related errors, resulting in a rather negative customer experience.
7. **Bank Processing Issues**: Another significant factor leading to declined transactions appears to be delays in bank processing for gift cards. Data suggests that approximately 15% of these transactions fail due to banks not clearing funds in real-time. This underlines the dependence of airlines on external factors outside their immediate control that can create friction in their services.
8. **Clarity for Customers**: It appears that many travelers are unsure about how to use their gift cards for online bookings. Around 50% of people report difficulties with the process, signifying the need for improved instructions and user guidance. A more intuitive interface and straightforward instructions could improve customer satisfaction and reduce the number of declined transactions.
9. **Varying Airline Policies**: Interestingly, it seems that not all airlines deal with gift cards the same way. For example, some airlines may only accept them for particular routes or during specific promotional periods. This difference can confuse travelers and lead to unexpected declines during the booking process. Jetstar may have a competitive disadvantage if they are less flexible in the options for using gift cards.
10. **Payment Network Problems**: It turns out that declined voucher payments can also stem from issues within payment processor networks. This is important because those problems are generally out of the airline's control. This adds another level of complexity to the process of resolving payment issues related to vouchers and reduces the overall reliability of the entire voucher program.
Jetstar Payment Issues 7 Common Problems and Their Quick Solutions in 2024 - TLS Security Protocol Connection Failures
TLS (Transport Layer Security) connection failures can be a significant hurdle when trying to book flights with Jetstar or any airline for that matter. These failures usually happen when there's a mismatch between the security protocols used by your browser and the Jetstar website. Older or unsupported versions can prevent the necessary "handshake" to establish a secure connection, causing transactions to stall. This issue is more likely during periods of high traffic when many people are trying to book flights at once.
One common cause is outdated browser software. It's important to ensure that your browser is updated and configured to support the most recent TLS versions. If, for example, Jetstar's servers use TLS 1.3, then your browser must support the same version to establish a connection.
Beyond browser compatibility, expired or invalid SSL certificates can also cause problems. SSL certificates are the digital keys that ensure a secure connection between your computer and Jetstar's website. If the certificate has expired or isn't properly configured, the browser may refuse to connect. These certificates need to be regularly updated to prevent security-related connection issues. Website operators are typically advised to set up automatic renewals to prevent this from happening.
Understanding these potential issues can be helpful for anyone who wants a smooth booking experience. Keeping your browser up-to-date and recognizing the importance of secure connection protocols are key to avoiding frustrating connection failures, especially when your travel plans are time-sensitive.
### Surprising Facts About TLS Security Protocol Connection Failures
1. **The Importance of TLS Versions**: While the move to newer TLS versions like 1.2 and 1.3 has greatly improved security, many systems still rely on older, less secure versions. Studies show that a significant portion (around 15%) of connection failures are caused by the use of outdated TLS protocols, creating vulnerabilities that can affect transaction integrity.
2. **The Cipher Suite Puzzle**: Connection failures due to issues with cipher suites are more common than expected. These cryptographic algorithms need to match up perfectly for secure connections, and research shows that mismatched or poorly configured cipher suites lead to over 20% of TLS handshake failures. This highlights the importance of consistent and up-to-date configurations on both servers and client computers.
3. **Latency's Connection to Timeouts**: When network connections are slow or experience high latency, TLS connections are more likely to fail. Data indicates that connection failures increase by over 30% during periods of high latency. This is particularly problematic during peak booking periods, when a spike in demand can lead to slow network connections. It makes you wonder how well the infrastructure can really handle large traffic loads.
4. **Certificate Authority Trust Issues**: Many TLS errors occur when SSL certificates have expired or are no longer trusted. It is surprising to discover that over 10% of connection failures can be attributed to problems with certificates. This underscores the necessity of diligent management of these certificates to ensure secure connections.
5. **Hidden Firewall and Proxy Problems**: Misconfigured firewalls and proxies play a larger role in TLS failures than one might think. These network security components sometimes block the communication required for the TLS handshake, causing about 25% of failed connections. It's a reminder that these seemingly routine parts of network management can be a major source of problems.
6. **The Effect of Network Changes**: Network adjustments can unexpectedly trigger TLS errors, accounting for about 15% of connection failures. This highlights the sensitivity of security protocols to network modifications and the need to thoroughly test any changes before they go live.
7. **Load Balancers and Session Stickiness**: Load balancers are designed to distribute traffic, but they can introduce issues if not configured correctly for TLS sessions. It seems that roughly 8% of connection problems relate to the way load balancers handle sessions. This is quite unexpected and shows that even these common network components need careful attention.
8. **The Danger of DDoS Attacks**: Airlines, particularly during high-traffic periods, are attractive targets for Distributed Denial-of-Service (DDoS) attacks. These attacks often increase TLS connection failures significantly, with a 50% increase in failure rates observed during periods of these malicious attacks.
9. **User-Agent String Headaches**: The way browsers and devices identify themselves (the user-agent string) can cause TLS handshakes to fail. It's notable that studies have revealed about 5% of connection failures are associated with incorrect user-agent strings. This suggests that travel websites could benefit from being more careful about validating and handling user agent strings.
10. **The Client-Side Contribution**: Surprisingly, a significant number of connection failures are caused by issues on the user's side, including outdated browsers, incorrect browser settings, or problems with the operating system. Nearly 7% of failures can be traced to these client-side problems. This shows that while servers and networks need to function correctly, users play an important role in maintaining secure connections by keeping their software and configurations up to date.