7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities

7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Daily Room Cleaning Service Makes Hotels Win for Month Long Stays in Manhattan

For extended stays in Manhattan, especially those lasting a month or more, the availability of daily room cleaning has become a key differentiator for hotels. While many hotels, facing rising costs and a struggle to find and retain staff, have scaled back or eliminated daily housekeeping, guests staying for an extended period value the convenience and a consistently clean environment. This has become a noticeable point of contention between hotel management and the unions representing hotel workers. Unions fight for higher wages for housekeepers while also pushing for a restoration of daily cleaning, arguing for the maintenance of cleanliness standards. On the other hand, hotel management is under pressure to cut costs, sometimes presenting reduced cleaning frequency as an eco-friendly option – a claim that many find questionable given the real motivations for reduced cleaning. These ongoing discussions and adjustments ultimately impact guest experience, pushing some travelers toward hotels that prioritize these traditionally expected services while others are drawn to more economical choices like Airbnb that potentially offer a different, sometimes even better, value proposition. It's a shifting landscape where the traditional hotel's focus on cleanliness for longer stays may determine its ability to compete effectively against alternative accommodations.

Daily room cleaning, a service that has become less common in many hotels, is emerging as a key differentiator for extended stays in Manhattan, particularly for those lasting a month or more. While hotels have faced pressure to cut costs by reducing cleaning frequency, it appears that for longer-term guests, consistent cleaning plays a significant role in maintaining a comfortable and hygienic environment. This can be especially important in a busy city like Manhattan.

Interestingly, the hotel industry's pursuit of efficiency through less frequent cleaning may inadvertently be working against them when it comes to attracting and retaining guests for longer stays. The rise in the cost of cleaning supplies and the ongoing labor shortage in the hospitality industry, which has been a persistent challenge, has influenced this trend. While some hotels frame reduced cleaning as an environmentally conscious practice, the practical implications for guests, specifically those settling in for a longer period, seem to suggest otherwise.

However, the situation appears to be changing. Some hotels are realizing that daily cleaning, or at least a more consistent service level than the current norm, can be an important selling point, particularly for guests who choose hotels over short-term rentals. Unions representing hotel staff continue to advocate for higher wages and a return to standard cleaning routines, highlighting the connection between employee conditions and service quality. This struggle may shape how the industry operates and the cleaning frequency guests can expect moving forward.

It remains to be seen whether hotels will be able to adapt and maintain or regain daily room cleaning as a standard practice in the long run. If they are able to successfully balance the financial constraints they've faced with guest needs, it might lead to more successful strategies for capturing a larger share of the extended-stay market in densely populated destinations like Manhattan.

What else is in this post?

1. 7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Daily Room Cleaning Service Makes Hotels Win for Month Long Stays in Manhattan
2. 7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Hotel Business Centers Beat Home Office Setups at London Extended Stay Properties
3. 7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Room Service and 24/7 Security Give Chicago Hotels an Edge for 30+ Day Bookings
4. 7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Hotel Loyalty Programs Deliver Better Value Than Airbnb for 60+ Day Stays in Singapore
5. 7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Consistent Maintenance Standards Make Paris Hotels Superior for Multi Month Stays
6. 7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Hotel Gyms and Wellness Facilities Outperform Airbnb Amenities in Tokyo Extended Stays
7. 7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Front Desk Support Proves Essential for Extended Hotel Stays in Dubai

7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Hotel Business Centers Beat Home Office Setups at London Extended Stay Properties

Extended-stay hotels in London are increasingly attractive to business travelers, particularly as remote work becomes more common. One reason for this is the superior work environments offered by their business centers compared to typical home offices. These spaces are equipped with modern technology and a professional atmosphere conducive to productivity. These hotels often offer fully furnished apartments with a range of amenities and services, fostering a comfortable, home-like environment. This setup, combined with facilities like on-site coworking spaces, caters to the specific needs of individuals who require longer-term accommodations.

The landscape of business travel is shifting with a greater emphasis on simplifying expense management and incorporating modern conveniences. This creates a competitive environment between hotels and platforms like Airbnb, with hotels becoming a more appealing option for those on extended business stays. As investments in infrastructure continue to grow, the future outlook for extended-stay hotels remains positive with high demand anticipated. This trend suggests that these types of hotels will continue to be a prominent choice for individuals seeking extended stays in major cities, especially within business contexts.

In London's extended stay hotel market, the business centers offered within these properties are often a compelling advantage over working from a standard apartment or home office. These dedicated spaces usually provide a much more professional environment for remote workers, equipped with high-speed internet, printing capabilities, and sometimes even private meeting rooms. This feature can be crucial for travelers who need to maintain a clear separation between their work and personal life, especially during longer stays.

The existence of these business centers can positively impact a hotel's occupancy rates. Some reports suggest that hotels in London with business centers see up to 30% higher occupancy compared to those that don't have them. This makes a compelling case for hotels to invest in building out these areas for potential guests.

A lot of the newer business centers in London hotels are very well-equipped with the latest technology. Video conferencing capabilities and dedicated support staff are frequently provided, which is a huge benefit compared to typical home office setups. This allows business travelers to conduct important meetings seamlessly without needing to go to a separate office or coworking space. There is growing interest in the potential impact of changes in environment on productivity, with some research suggesting that a change of scenery can lead to increases in productivity of up to 20%. This could partly explain the preference many business travelers have for hotel business centers over working from an extended stay apartment.


Hotel business centers also offer peace of mind from a security standpoint. Most business centers in hotels take the security of sensitive business data seriously, offering guests a more secure environment compared to using unsecured home or shared Wi-Fi networks in an Airbnb or short-term rental. This aspect becomes increasingly important for those traveling for business.



Additionally, a number of hotels go the extra mile to make their business centers more inviting. Complimentary coffee, ergonomic seating, and quiet zones are becoming increasingly common features, elevating the comfort of the environment, sometimes even rivaling a home office.

It's clear that the rise in remote work has significantly increased the need for these business centers. Over the past five years, the demand for these spaces has essentially doubled, forcing hotels to invest in upgrades to satisfy the needs of their guests. And the trend is unlikely to reverse anytime soon, especially with the growing popularity of hybrid work models.

Studies suggest that a large majority of business travelers – possibly 70% - prefer accommodations with on-site business facilities. The ability to have access to a professional environment without needing to travel elsewhere can be a huge draw. Many extended-stay hotels, especially in London, try to use their business centers as a marketing tool to attract international travelers. Business centers with features like time zone-aware communication tools can be a strong selling point. This makes them a more attractive option to some travelers than a traditional extended-stay rental.

These trends are leading to significant changes in hotel investment plans. In the coming years, we're likely to see a 15% increase in investments in business centers. The growing prevalence of remote and hybrid work patterns is expected to drive this trend, leading to even more functional and convenient business centers within hotels in the future. This indicates a long-term shift in traveler expectations regarding business facilities during extended stays.

7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Room Service and 24/7 Security Give Chicago Hotels an Edge for 30+ Day Bookings

In Chicago's bustling landscape, hotels are increasingly outpacing Airbnb for extended stays of a month or more, thanks in part to their reliable amenities and services. The availability of 24/7 room service remains a significant draw for those seeking the convenience of in-room dining, especially late at night. This aspect of hotel stays is something that's often lacking in many rental alternatives. Further enhancing the appeal for extended stays, many Chicago hotels also offer flexible check-in times and other accommodating services, contributing to a generally smoother and more enjoyable guest experience.

The focus on providing a secure environment is another factor that sets these establishments apart. Features like 24/7 security and, in some cases, in-room kitchens can be crucial for travelers who are seeking a more comfortable and reliable environment than what some short-term rental options can provide. The convenience of readily available amenities like free WiFi only adds to the allure of hotels, particularly for those settling in for longer periods. It's evident that many travelers prioritize comfort and convenience when choosing where to stay, and many Chicago hotels seem well-positioned to meet this need, especially when it comes to longer bookings and the potential savings these stays can offer.

In the realm of extended stays, particularly those spanning 30 days or more, certain aspects of Chicago's hotel landscape are proving to be particularly attractive to travelers. Amenities like room service and 24/7 security stand out as notable factors driving guest preference for hotels over alternative accommodation options like short-term rentals.

The convenience offered by 24-hour room service, especially for guests with unpredictable schedules or late-night cravings, is a considerable draw. While this perk might be considered traditional, it's also important to acknowledge that these services remain relevant and valuable for many travelers, especially in cities with bustling nightlife or those who simply prefer the ease of in-room dining.

Additionally, extended-stay hotels, frequently with in-room kitchens, have naturally carved out a niche specifically catered to guests seeking longer accommodation options. The availability of such features speaks to the fact that hotels have increasingly adapted to the needs of their guests seeking a more self-sufficient experience.

Beyond the physical amenities, the general emphasis on service remains a critical aspect of the hotel experience. Studies have demonstrated that the quality of service can heavily impact a hotel's overall ratings, sometimes constituting as much as 70% of the total score. This demonstrates a strong link between exceptional service and customer satisfaction, especially for those looking to settle in for an extended period.

Features such as free Wi-Fi and mobile keys, though increasingly common in hotels, represent a subtle shift in the competitive landscape. These advancements offer added conveniences that were previously less common, often placing them at an advantage over competing offerings.

Hotels in Chicago frequently provide flexible check-in options, with 24-hour front desks becoming standard practice. This can be particularly appealing for travelers who have variable arrival times or those who simply prefer the freedom of setting their own schedule.

Furthermore, hotels frequently offer discounts for extended stays, either on a weekly or monthly basis. This affordability can be a substantial advantage in a crowded market, especially for travelers who are budgeting for extended travel.

Interestingly, traveler reviews often highlight the importance of in-room dining and security. These elements, considered basic for some, show the level of importance guests place on a safe and convenient environment, underscoring the importance of catering to this preference.

Ultimately, the hospitality industry's commitment to comfort and convenience, including elements like breakfast services and responsive staff, plays a significant role in drawing travelers to hotels. This commitment highlights the contrast between a professionally managed experience and alternative options like Airbnb, which, while offering a degree of flexibility, can sometimes lack a consistent quality of service and security protocols.


Finally, a substantial portion of Chicago's hotels are designated as fully refundable, enhancing the confidence of guests booking longer stays. This layer of protection can be an attractive feature for travelers who are less accustomed to long-term bookings. This can create a level of comfort for those booking extended stays. However, the question remains how effectively these factors will continue to influence travel choices as the landscape continues to evolve.

The dynamics of the hotel and short-term rental market are in a continuous state of change. Understanding how these factors shape guest preferences, especially within major metropolitan areas like Chicago, will become increasingly important.

7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Hotel Loyalty Programs Deliver Better Value Than Airbnb for 60+ Day Stays in Singapore

For travelers seeking accommodations in Singapore for 60+ days, hotel loyalty programs frequently provide a more advantageous proposition compared to Airbnb. Major hotel brands, including Marriott and Hilton, have well-established reward systems that offer substantial benefits for frequent guests. These programs often allow travelers to accumulate points with each stay that can be redeemed for free nights or room upgrades, making long-term stays potentially more affordable. Hotels often enhance the experience for longer-term guests with added perks like complimentary amenities, priority check-in, or room upgrades.

The inconsistent nature of Airbnb's offerings, combined with the absence of a robust rewards program for repeat guests, makes it less competitive for travelers looking for long-term value. The personalized benefits and reliability of hotel services can lead to a greater sense of consistency and better overall experience compared to Airbnb options, especially for extended periods. While some Airbnb listings may offer competitive rates, the accumulation of points and benefits through hotel loyalty programs becomes increasingly attractive for guests staying for 60+ days in Singapore. This makes hotels a stronger choice for those who want a streamlined experience with potential long-term rewards for their chosen accommodations.

Hotel loyalty programs frequently provide a compelling value proposition for travelers in Singapore who are planning to stay for 60 days or more. This is largely due to the robust reward systems they offer. For instance, programs like Marriott Bonvoy, Hilton Honors, and IHG One Rewards, are designed to incentivize frequent stays with benefits such as points that can be redeemed for free nights or room upgrades. Some smaller chains like Sonesta have even reportedly offered programs with unusually high rewards, delivering up to $147.20 in rewards for every $100 spent, easily eclipsing the reward rates of other major chains.

The accumulation of rewards isn't limited to simply staying at hotels. Co-branded credit cards linked to these programs can accelerate the process. Choice Hotels, for instance, offers 10 points per dollar spent on stays booked through their loyalty platform, offering a strong example of how these programs work. These are compelling benefits that simply aren't matched by Airbnb, which currently lacks a comprehensive, comparable loyalty scheme.

Beyond rewards, the breadth and consistency of hotel offerings across major cities contribute to their appeal. Hotel programs, because of their extensive reach, can offer properties in a wide range of locations, providing reliable options for travelers looking for lodging in different areas, while Airbnb options can be much more spotty, particularly in major cities. This consistency also extends to the overall guest experience; hotels, as businesses with established standards, tend to have a higher degree of service consistency and reliability than the more variable experience that Airbnb provides. The more uniform experience of hotels can be quite valuable for those who find themselves staying in a city for a lengthy period, and it contrasts strongly with the more variable nature of what one might encounter with a stay in an Airbnb rental.

The personalized aspect of rewards and benefits, and the general commitment to service offered by major chains and brands provides an incentive for travelers who anticipate a lengthier stay in a location to choose hotels over Airbnb, especially in major cities. This, paired with the previously discussed loyalty programs and availability, provides travelers with a viable alternative to platforms like Airbnb that can be difficult to utilize for extensive stays. While Airbnb may provide short-term or unusual lodging options, when it comes to extended stays in major cities, the loyalty programs and consistency of hotels continue to demonstrate their strength.

7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Consistent Maintenance Standards Make Paris Hotels Superior for Multi Month Stays

In Paris, consistently high maintenance standards give hotels a significant advantage, especially for guests planning stays of several months. The dependable upkeep of facilities, a hallmark of many Parisian hotels, contributes directly to guest satisfaction, a key element for those seeking a long-term accommodation. Maintaining consistent standards helps hotels sustain high occupancy rates, a challenge faced in an environment with a variety of alternative accommodation options. These well-maintained hotels offer a level of comfort and security that is difficult to find elsewhere. This focus on quality and upkeep is a key factor that makes hotels more appealing than services like Airbnb, especially in a city with a strong reputation for hospitality. Given the increasing importance travelers place on a secure and clean environment, hotels that maintain these standards have a real edge for those looking for longer stays.

Parisian hotels, especially those geared towards multi-month stays, seem to have an edge over Airbnb due to consistent maintenance standards. A key driver for this seems to be stricter regulations and inspections that force hotels to prioritize maintenance and cleanliness. This contrasts with the often less regulated world of Airbnb rentals, where consistency can be an issue.

Beyond the basics, many hotels cater to extended stays by offering more sophisticated concierge services. These services, often including local expertise, can elevate the guest experience with tailored insights into the city's hidden gems and services. This personal touch is something that Airbnb generally struggles to provide consistently.

Additionally, Parisian hotels often incorporate local cultural experiences into their offerings, providing access to wine tastings, culinary classes, or guided tours. This can be a huge draw for someone aiming to fully immerse themselves in the Parisian scene. Such offerings would require a lot more effort to find and organize through an Airbnb rental.

Hotel stays often also come with a built-in sense of security that can be attractive for those settling in for the long haul. Security features such as access control systems or on-site emergency staff are common in hotels but less prevalent in the varied world of Airbnb, where safety standards can vary significantly. This can be a big deciding factor for many travellers, particularly for those settling down in a foreign city.

Furthermore, the reliability of hotel internet connections is often significantly higher than what one might encounter in an Airbnb. For someone who needs a reliable connection for work or leisure, this difference can be a major deciding factor. This is especially true considering that consistent and robust internet access is a must-have for a growing number of travellers.

Another factor is the relative predictability of hotel pricing for extended stays. Many hotels include utilities, housekeeping, and sometimes even meal plans in their rates, making budgeting for a multi-month stay straightforward. Airbnb can often be less predictable, with fluctuating utilities costs or additional fees potentially making financial planning more complex.

In addition, some hotel chains offer loyalty programs that specifically reward longer stays. These programs can result in substantial discounts or even free nights, incentivizing travellers to stay with them instead of relying on Airbnb for an extended period. While the value proposition of some Airbnb properties can be attractive, especially for shorter stays, these loyalty programs provide a concrete reason for travellers to choose hotels for longer stays.

Hotels also tend to be more equipped to personalize guest experiences. This includes everything from dietary needs and specific pillow types to desired room features. While some Airbnb hosts are excellent at offering personalized touches, the ability for large hotels to cater to a greater degree of individuality remains unparalleled.

Some Parisian hotels collaborate with local businesses to offer discounts or benefits to their guests, further promoting a sense of community engagement and offering an advantage over the usually independent character of Airbnb properties.

Finally, hotels, having established supplier relationships and often larger operational budgets, tend to be more resilient to potential supply chain disruptions. This can lead to greater continuity of service, something that might be lacking in some Airbnb situations. While Airbnb can be a good option for various stays, the consistency and established support infrastructure of hotels might sway travellers towards choosing a hotel for longer stays.


Ultimately, for travellers seeking an extended stay in a city like Paris, hotels often provide a compelling value proposition due to the consistency they offer in terms of maintenance, services, and overall experience. It's worth keeping in mind that the specifics can vary between properties, but the industry-wide tendency to enforce a high standard of maintenance is a considerable differentiator between hotels and the more variable Airbnb market.

7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Hotel Gyms and Wellness Facilities Outperform Airbnb Amenities in Tokyo Extended Stays

When considering extended stays in Tokyo, the amenities found in hotels often surpass what Airbnb properties typically offer, especially when it comes to fitness and wellness. Many hotels in Tokyo boast well-equipped gyms with modern equipment and a variety of classes, ranging from yoga and Pilates to martial arts, making them attractive for those who make fitness a priority while traveling. Beyond fitness, hotels generally offer a wider range of amenities such as pools, spas, and on-site dining options including room service, creating a more holistic and convenient experience that's often not found in Airbnb properties. While some Airbnb units might include certain amenities like internet and parking in their listed price, a factor that can lead to savings, the overall convenience and service found in hotels, particularly the extensive wellness facilities, often proves a key driver for those seeking extended stays in the city. This underscores the value of traditional hotel offerings in competitive urban environments like Tokyo, where many travelers prefer a more comprehensive and well-rounded experience during their travels. Of course, not every hotel provides a fitness center, and it's always advisable for guests to check on the availability of specific amenities before booking.

In Tokyo, extended-stay hotel amenities, particularly fitness and wellness facilities, often outshine what's typically found in Airbnb accommodations. Hotels tend to have well-equipped gyms with a broader array of fitness equipment, including newer machines and often a selection of classes like yoga or martial arts, catering to guests who prioritize their fitness routines during longer stays. This is a contrast to Airbnb properties, where the fitness equipment available, if any, might be limited by the space constraints common in apartments.

Beyond the gym, hotels often offer a range of convenient services that Airbnb listings typically don't include. Access to pools, spas, in-house restaurants, and room service can contribute to a significantly more enriching guest experience when staying for an extended period. This added convenience can be especially appealing to individuals seeking a break from the typical routine of daily living. While it's worth noting that certain hotel services, such as Wi-Fi or parking, might come with additional fees, many Airbnb rentals bundle these expenses into their base price. This can result in guests finding better value in Airbnb, depending on their individual needs.

While hotels in major cities tend to fare better than Airbnb accommodations, location also plays a critical role in their success. Their performance often depends on their positioning, being well-situated relative to transit links and central business districts. Extended-stay hotels often provide more opportunities to engage with personal wellness programs and access services like massage therapy or physiotherapy, which are rare in Airbnb accommodations. Hotel gyms are not always guaranteed, however. Travelers need to be aware of this and ensure that the hotel they select includes fitness facilities if that's important to them. Some of these options might even be available as premium options on certain levels or floors.

There are also a number of specialized services offered by hotels, including event centers or conference rooms, that can be beneficial for business travelers. It seems like business travelers are more inclined to favor hotels over Airbnb rentals. The complex relationship between hotels and Airbnb comes down to the pricing dynamics between the two markets. It seems like the presence of Airbnb competition doesn't significantly affect the success of hotels, but it does introduce a degree of moderating influence depending on the price ranges offered. There are typically large price gaps and variations, which are often dependent on factors like seasonality.

Luxury resorts with their wealth of amenities, including fully equipped fitness facilities, often provide a compelling value proposition for extended stays, especially compared to budget-oriented Airbnb options. However, travelers should factor in the prices, as the higher price point for hotels is sometimes justified by the quality of the facilities and range of services offered. Ultimately, it's not a surprise that for extended-stay guests in urban centers, a combination of readily available amenities, exceptional service, and the ease of the entire experience can often cause hotels to be a more attractive option than Airbnb.

7 Key Factors That Determine When Hotels Beat Airbnb for Extended Stays in Major Cities - Front Desk Support Proves Essential for Extended Hotel Stays in Dubai

Dubai's vibrant atmosphere and numerous attractions make it a popular destination for extended stays. In this context, the role of a hotel's front desk team becomes incredibly significant. They're not just there to check you in and out; they often act as a central hub for information and assistance during your stay. Guests staying for an extended period often need help with a wider range of things compared to a short-term visitor. Whether it's finding a good local restaurant or arranging tours, the front desk team can be a valuable resource. Additionally, hotels are leveraging technology to make the check-in and check-out processes more efficient with tools like self-service kiosks and mobile check-in options.

This enhanced focus on customer service and operational efficiency can make hotels a more attractive choice compared to alternatives like Airbnb, especially for longer stays. Airbnb offers a degree of flexibility, but hotels can provide a consistent and reliable experience for those who want more structure and support, especially if they are visiting Dubai for an extended period. While Airbnb listings can be appealing for their affordability, the comprehensive service and support that a hotel's front desk provides, along with the often superior amenities, can make a considerable difference in the overall guest experience, particularly for extended stays. The seamless handling of various requests, the helpfulness of staff in providing information, and the ability to consistently meet a certain level of quality contribute significantly to a smooth and pleasant experience, thereby reinforcing the appeal of hotel accommodations in a city like Dubai.

In the bustling landscape of Dubai, where extended stays are becoming increasingly common, the role of the hotel front desk takes on a new level of importance. While technology like self-check-in kiosks and mobile check-out options are becoming increasingly common, it's the human element of the front desk that often shapes a guest's perception of the entire experience.

Front desk staff act as the initial point of contact, often setting the tone for a guest's stay. Their ability to provide a welcoming atmosphere and efficiently handle check-in procedures is crucial for creating a positive first impression. Beyond the basic tasks, the front desk acts as a central hub for information, handling various requests, providing guidance on local attractions, and potentially coordinating restaurant reservations or other services.

How hotels staff and train their front desk teams is closely linked to the overall success of their operations. Hotels aiming to attract extended-stay guests, for example, may need to tailor their training programs to emphasize problem-solving skills and a comprehensive understanding of the surrounding area. It's worth noting that training for international guests is a growing trend, as a wider range of travelers now stay in Dubai for longer periods.

Interestingly, technology is influencing how front desk operations work, with systems like hotel management software and property management systems (PMS) playing an increasing role in optimizing efficiency and reservation management. Some hotels have experimented with AI-powered chatbots for initial guest interactions, which can be useful for providing quick answers to frequently asked questions or assisting with simple requests. These systems can lead to reduced wait times, but also raise the question of what level of human interaction remains desirable during extended stays.

The trend toward contactless services is also becoming more prevalent in the hospitality sector. While technology is undeniably improving the check-in and check-out experience, it's unclear whether it can completely replace the level of human interaction some guests find valuable, especially during longer stays. However, advancements like keyless entry and mobile check-in apps are changing the guest experience, creating both challenges and opportunities for the hotel industry.


The ability to cater to extended stays is creating a noticeable shift in the competitive landscape between hotels and other accommodation options like Airbnb. Hotels are focusing more on creating customized experiences, emphasizing the availability of extended-stay packages and services. These may include tailored offers for longer-term bookings, such as discounts on laundry services or flexible check-out times. The level of hospitality provided at the front desk can be a defining factor for guests deciding between these different options.

The ongoing evolution of technology, the demand for enhanced security features, and a desire for personalized service are all influencing the role of the hotel front desk. The challenge for hotel management is to effectively balance these various trends and ensure that their front desk teams are equipped to provide the type of support that can contribute to a successful extended stay. It will be interesting to observe how the role of the front desk staff continues to evolve in Dubai and other major cities with a growing extended-stay market.