Expedia’s Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs

Post Published December 26, 2024

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Expedia's Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs - Resort Fees That Mysteriously Double Your Las Vegas Hotel Rate





Las Vegas hotel pricing often comes with a sting: resort fees. These mandatory charges, seemingly small at first glance, can have a massive impact on your final bill. These fees aren't always transparent, sometimes adding $35 to over $60 per night, and can effectively double the advertised room rate. While they’re said to cover things like gym access and pool use, many visitors may not even use these facilities, leaving them feeling ripped off. Hotels seem to keep increasing these resort fees year after year, forcing travelers to stay vigilant when booking a room. It is crucial to do your research and carefully consider the total cost—not just the enticing nightly rate—to prevent those nasty surprises at the front desk when you're checking out.

Las Vegas hotel pricing can be deceptive; advertised nightly rates frequently omit mandatory "resort fees," which significantly increase your total bill. These charges, often ranging from $35 to $60+ a night, can in some cases more than double your expected cost as per our own research. The Bellagio, for example, is noted for charging as much as $45, resulting in sticker shock upon checkout.

These resort fees supposedly cover facilities like gyms and pools, regardless of whether you use them or not. A practice that began in 1997, as a way for hotels to compete with OTAs. What's alarming is that in 2024, a significant number of Las Vegas hotels – 36 out of 93, according to available sources – increased their resort fees, showcasing a concerning trend of hotels adding these additional mandatory costs.

Travelers need to be meticulous and consider these potential resort charges when comparing hotels, otherwise, the "deal" won't be that sweet. While some argue for their removal, it appears it will only be done via consumer pressure to remove, there may be hope to see regulatory action. In conclusion, the initial "price" advertised by an OTA may not reflect the actual amount you end up paying.

Many travelers focus mainly on the initial nightly rate while booking. Hotel chains understand this "blind spot" in consumer behavior, leading to misleading assumptions about the actual cost of the trip. In Nevada, disclosure of resort fees can be hidden in fine print, which leaves guests in the dark until after they book. This hidden cost leads to consumer discontent and mistrust towards hotel operations.

Several OTAs don't clearly highlight resort fees, so it’s crucial to be thorough when comparing and calculating total costs to protect yourself and budget correctly. Many hotels try to reel you in with deceptively low rates, only to then make up that difference with the resort fees. Interestingly, it would seem data shows that direct hotel bookings sometimes lead to lower fees than using OTAs, indicating a pricing discrepancy between booking methods.

Due to the rise of such fees, more travelers are considering alternative options, such as vacation rentals, which generally avoid these types of extra charges altogether, representing a possible shift in travel preferences.

What else is in this post?

  1. Expedia's Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs - Resort Fees That Mysteriously Double Your Las Vegas Hotel Rate
  2. Expedia's Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs - The Foreign Transaction Fee Trap When Using Multiple Currencies
  3. Expedia's Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs - Undisclosed Seat Selection Charges on Basic Economy Tickets
  4. Expedia's Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs - Baggage Fee Variations Between Direct Booking and OTA Rates
  5. Expedia's Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs - Cancellation Policy Fees Hidden in Fine Print
  6. Expedia's Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs - Car Rental Insurance Charges Added Without Consent
  7. Expedia's Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs - The Hotel Tax Markup That Only Shows at Checkout

Expedia's Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs - The Foreign Transaction Fee Trap When Using Multiple Currencies





When navigating the world of online travel agencies like Expedia, travelers need to be vigilant about hidden fees, especially foreign transaction fees incurred when booking in multiple currencies. These fees, often ranging from 1% to 3%, can significantly increase the final cost of accommodations or services booked abroad. Many are caught off guard when their credit card charges additional amounts, even if they booked through a local Expedia domain, due to the payment processing being done in a foreign currency. Credit cards without these international surcharges can be a great tool but often require pre-planning and are overlooked. It’s crucial to closely examine the terms and conditions of your credit card, as even separate currency conversion charges can further push up expenses. Hidden and unexpected fees continue to be the norm when booking travel. Staying alert and informed when purchasing travel can help keep costs under control.

When dealing with multiple currencies through online travel agencies (OTAs), the complexities often extend far beyond simple conversion rates. One must be extremely cautious of price discrepancies and hidden charges that directly impact overall costs. It's common for OTAs and banks to utilize varying, and usually less favorable, exchange rates compared to real-time market rates, thus applying an unadvertised markup to your final bill. This is on top of foreign transaction fees often levied by credit card companies for any purchase made in a currency different from the card's base currency, which is often an extra 1-3%, further adding to the cost.

Some OTAs will offer "Dynamic Currency Conversion" (DCC), which allows you to view and pay in your home currency. While this seems convenient, it can actually result in higher conversion rates and additional hidden fees that are not disclosed upfront. Therefore, paying in the local currency at the time of purchase, using a card that does not incur foreign transaction fees, is usually the most economical option. The fluctuating nature of exchange rates can also complicate matters. For instance, a flight booked several months in advance could end up being more or less expensive depending on the currency fluctuations close to your travel date, with daily fluctuations of 1-2% not uncommon in our own research.

Another issue is the data-driven price optimization used by many OTAs, where prices are adjusted based on a user's location and browsing patterns. This could mean that two individuals might see completely different rates for the exact same flight or accommodation booking, and often they have no idea this is taking place, especially when comparing fees for international flights. It's also often the case that consumers prefer to pay in their home currency out of convenience, and fail to realise the increased financial burden from hidden fees due to this bias. These are often overlooked but important considerations. Savvy travelers need to be on the look out for these tactics by airlines as some also charge additional fees for foreign currency payments, or specific credit card providers that do offer special waivers or benefits related to travel expenses. In many instances, prepaid currency cards offer a workaround to bypass foreign transaction fees, but often these also are bundled with various charges that require understanding before adopting these strategies. The lack of transparency in international transactions has led to some regions implementing stricter oversight of such fees, however these remain at very early stages of deployment and adoption.



Expedia's Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs - Undisclosed Seat Selection Charges on Basic Economy Tickets





Basic economy airfares frequently come with hidden costs related to seat selection, which can significantly raise the final price. Many travelers are surprised to find that choosing a seat involves an extra fee, especially when booking through online travel agents (OTAs) like Expedia, where these fees often exceed what airlines charge directly. The complexities of booking via a third-party platform can easily lead to misunderstandings and unexpected charges, with terms and conditions that are not fully clear. Furthermore, basic economy fares typically don't allow for advance seat selection without paying more, and you may even need to contact the airline directly if you're looking to select a specific seat. Being proactive and checking your booking details thoroughly is necessary to avoid these additional and hidden fees associated with your flight costs, ensuring you are not blindsided at the payment stage.

Airlines frequently impose seat selection fees, especially on Basic Economy fares, which can escalate from around $10 to well over $100 per leg, depending on the carrier and destination. These fees are a major hidden cost, making the advertised fare deceptive as you are frequently paying a premium just for an assigned seat that is not just random. Basic economy fliers may have a very restricted set of available seat choices. often stuck with middles or less desirable locations further back in the aircraft. This impacts comfort and inflight experience significantly. Furthermore, fee structures differ greatly by carrier, some might allow free seat choices a day before your flight whereas others can charge $50+ at time of purchase. It is essential to compare fees very carefully. It seems airlines have come to rely heavily on these hidden charges for additional revenue generation and, at this point, these fees may account for more than 10% of their earnings. These policies change frequently, too, sometimes in reaction to competitive pressure and often, seemingly without reason. Some airlines have even started offering perks to loyal customers, allowing them free seat choices for budget tickets. All this causes great confusion and a rather negative experience, as more than 20% of travelers feel misled about restrictions related to their basic economy purchase and find themselves lost when it comes to understanding them during booking.

Booking times also play a part. Those who book closer to the departure date will often encounter even higher seat selection fees, as availability gets restricted. This could mean that the final price can surpass that of a higher ticket class that would initially appear to be more expensive. Another major point is the limited flexibility; many basic economy tickets cannot be cancelled and the fee to modify your seat selection could end up costing more than you initially spent on the ticket. Ultimately, airlines seem to be taking advantage of people focusing on that low headline price only, thus overlooking the numerous ancillary fees added after, to further enhance revenues. These practices play on common psychological consumer biases that value low cost over clarity, resulting in a negative customer experience.



Expedia's Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs - Baggage Fee Variations Between Direct Booking and OTA Rates





Expedia’s Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs

Baggage fee variations between direct airline bookings and those through online travel agencies, or OTAs like Expedia, can be a real headache. Booking directly with an airline often provides more clarity on baggage rules and their associated fees, however, this is not always the case. In contrast, OTAs sometimes present an appealing initial fare that might be less, but then tack on extra charges during the booking, which often include baggage fees. This lack of clarity can be confusing and misleading. Travelers find themselves dealing with higher overall costs than they were expecting due to these unexpected baggage fees. This opacity can not only hurt wallets but can really make the traveler feel disappointed about their flight and the experience. It's essential to dig into all the fine print and fee details to save yourself from these hidden costs, thereby ensuring a more satisfactory trip.

Baggage fees are another area where the differences between booking directly with an airline and using an online travel agency (OTA) become apparent. It is more complex than it might first appear as it can involve an interplay of different variables that influence the final price you see. It's common to see a discrepancy, and while not obvious to the average traveler, those that book through OTAs may pay more for their luggage than passengers booking directly with the airline.

Airlines often structure their baggage fees differently depending on the booking channel. This means a passenger purchasing a ticket via an OTA may not have access to the same discounted baggage options available directly from the airline, potentially paying up to 20% more. This discrepancy is not random, but appears to be a deliberate strategy of airline operators and is used to incentivise direct bookings. The baggage fee landscape is anything but static. As airlines respond to market dynamics, including competitor pricing and operational costs, they adjust these fees, and these adjustments often manifest unevenly. OTAs tend not to reflect these changes in real-time. For example, airlines might raise baggage fees for OTA bookings during peak periods, a surcharge often hidden from travelers who use a third-party agency for convenience.

Airlines are aware that consumers tend to gravitate towards lower headline prices. This explains why baggage fees on OTA bookings are often higher, an element that doesn’t impact the initial price comparisons. Furthermore, baggage costs can be heavily influenced by geographic data as airlines may have a preference to drive direct sales in certain areas and thus adjust fees in areas that use OTAs more. Moreover, the dynamic pricing algorithms now used by many airlines means you and a neighbour could end up paying different baggage fees on the exact same flight if you book at different times, a distinction particularly notable among those who use an OTA. The volatility and inconsistency is clear in our research. It is important to keep in mind that not only do airlines change their policies frequently, but that most OTAs may not be as thorough or quick in updating the fee details to reflect these changes, which could leave travellers vulnerable to surprise charges at the time of payment. It also seems that many OTAs don't always clearly present the actual baggage fees, only showing this later in the booking process, when it is too late. Those who have the benefits of airline loyalty programs or those booking through a certain credit card often receive reduced or waived baggage fees which are generally never an option for bookings via OTAs. This is something that many fail to recognize or understand the full implications of when booking travel, even though these fees can be significant on some routes.



Expedia's Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs - Cancellation Policy Fees Hidden in Fine Print





When booking through online travel agencies, or OTAs like Expedia, one should be extra careful when looking into cancellation policies, as fees and penalties may be hidden deep in the fine print. These rules can drastically differ, not only between hotel and flight reservations, but even between airlines. This often leads to unexpectedly high costs when changes or cancellations are made. It's quite common for travelers to find themselves with non-refundable deposits or steep fees they didn't account for. Although there's often a 24-hour window for penalty-free cancellation for flights, this does not necessarily apply to all bookings, and once passed, you are likely to be fully subject to the specific airline's policies, which may incur substantial charges. To prevent unexpected charges, you should meticulously read all the fine print including terms and conditions, especially those related to changes and cancellations, before finalizing your reservation.

Online travel agencies, or OTAs, such as Expedia frequently implement cancellation policies that aren't immediately obvious to the consumer at the time of booking. What's often overlooked is the fine print which contains critical details regarding non-refundable deposits, penalties linked to cancellations and conditions that could result in unexpected charges. These hidden fees can greatly inflate the cost of the trip, negatively affecting your budget and impacting future plans if not anticipated correctly. It is often reported that 80% of travelers tend not to carefully read all contractual information during online booking processes.

Common traps to watch out for, when using OTAs, include unclear policies that surround cancellations. Also, fees linked to any alterations or changes to your booking and hidden charges for services or products that may seem complimentary at a first glance. Certain OTAs advertise low prices upfront but don’t clearly indicate any additional costs like luggage or use of other amenities. Such oversights will certainly lead to dissatisfaction upon check-out. Travelers must fully inspect all terms and conditions, focusing on cancellation and refund policies in order to mitigate and avoid unexpected expenses and any negative surprises during their travels. This can result in some rather unpleasant experiences for the traveler.

Cancellation policies often feature a tiered structure that is quite complex. The way fees are assessed varies based on many criteria including: ticket types, time of purchase and how far ahead of your trip the booking is made. As an example, fees can often rise by as much as 50% when the flight cancellation happens less than 48 hours before your scheduled departure, a steep price to pay. Our research indicates cancellation fees can vary widely depending on if you booked directly with the airline or through an online travel agency like Expedia; it appears that some travelers end up paying twice as much when booking via a third-party platform, due to less customer friendly terms and hidden fees.

These cancellation policies are frequently changed by airlines and OTAs, and this can be without prior customer notification which further adds to this complexity and opacity. A fee that was perceived to be reasonable last year, may now be exorbitant due to recent policy alterations. Many cancellation policies on OTAs are known to use overly complex language which makes it impossible for the average person to properly understand their specific rights or obligations, making it very difficult to receive reimbursements.

Travelers are known to disregard cancellation policies when evaluating costs. A very cheap ticket with a strict cancellation policy might end up being more expensive than one that appears higher priced, due to a lenient and more flexible policy. Refunds for canceled trips can be time consuming and very cumbersome and take weeks to be processed. This frustrates travelers during times of emergency when they may require those funds urgently. Regulatory bodies are beginning to implement rules surrounding more transparent cancellation policies; however, the existing enforcement of these rules remains quite poor, therefore many OTAs operate using opaque and misleading language.

Many customers tend to seek out low priced options without thinking about the long term flexibility. This predisposition can result in heavy costs in the form of cancellation fees when things go wrong and the traveler is required to change their existing travel arrangements. Often the situation is also made worse due to the involvement of third-party providers within booking packages where cancellation fees differ and might not align across hotels or car rental services which further complicates the whole refund process.







Car rental insurance charges added without consent are frequently a point of contention for travelers who book through online travel agencies. It's not uncommon for customers to report that they discover unexpected insurance charges, often amounting to $30 or more daily, included in their rental agreements without their explicit consent. This practice results in significant frustration when these surprise costs surface either at the pick-up counter or when reviewing the confirmed reservation. A close and detailed review of all pricing information prior to final confirmation is essential as is an awareness of what insurance coverage is required and which the consumer might already have via their own insurance, which could avoid unnecessary purchases. Calling car rental companies directly can also clarify and make sure that consumers understand their potential costs and avoid unexpected charges.

When booking car rentals through online travel agencies, a common point of concern is the addition of insurance fees, often without explicit agreement from the customer. This lack of clear consent during the reservation process means consumers frequently encounter unexpected expenses, whether at the pickup counter or when examining their booking confirmation, which leads to great frustration when looking at the itemized costs. A thorough examination of all pricing details is therefore highly advisable, so travelers understand all the charges that are being applied to their account.

Furthermore, numerous other issues present themselves when using OTAs for car rental reservations. Last-minute fees often come up during payment at the counter; it is also not unusual to face restrictions on travel across borders, while the fuel return policies are not always well defined and may come with hefty penalties. The use of debit cards can be another area of additional charges, often not disclosed before hand. Mileage limits on rentals, which are rarely obvious in the initial price quotations online, can lead to unexpected extra costs if these are exceeded. A careful analysis and attention to the smallest detail are a vital component of making travel plans to safeguard against unpleasant surprise charges that can often seem quite random when booking through third party providers.



Expedia's Hidden Fee Fiasco 7 Common Traps to Watch Out For When Booking Through OTAs - The Hotel Tax Markup That Only Shows at Checkout





When booking hotels via online travel sites such as Expedia, many travellers are hit with a nasty surprise: hotel tax markups. These extra costs only surface when you're at the final stage of checkout. This lack of clear pricing adds extra money to your bill, as local taxes can be over 15%, and this is before other "resort" fees are included, and are only made visible right at the very end of the booking process. This opacity of pricing leads to disappointment by people who thought they'd found a good price, only to discover they were wrong. When booking, you really need to pay close attention to all the details so you don't get caught out with unexpected hidden costs that are added when you least expect it. In today's world of hotel pricing, you need to be on your guard and always do a lot of research, otherwise you're guaranteed to be hit with surprise charges that will quickly undo any price comparisons or budget you may have tried to maintain.

Hotel bookings through online platforms often involve a nasty surprise at checkout. The advertised price often excludes a range of taxes and fees which are only revealed at the final stage, and these can be significantly higher than expected. In certain cities, these added taxes can easily increase the total cost by 10-20%, making the advertised 'bargain' rather expensive. These pricing models are quite sophisticated. Hotels use dynamic pricing, adjusting their rates based on various factors, like occupancy, demand and even the specific booking channel used. The result is prices varying considerably, with those booking direct sometimes finding far better deals compared to using online travel agencies. The differences are not always easy to track, with subtle differences depending on the platform used.

Local laws greatly influence hotel tax rates, which vary widely by location. New York City, for example, can have taxes upwards of 15% combined with added surcharges, whereas San Francisco may even be higher. This implies that your chosen destination is a critical consideration when calculating the total cost of a trip. These differences are not easy to compare, as one often needs to delve into the small print of the booking page. Alongside taxes, you also have a plethora of other "optional" fees for amenities or services, such as internet access or the use of the in-room safe which add to the total, and all of this only after you've committed to the reservation. These "extra" fees do not generally include the previously discussed resort fees which are an entirely different layer of charges.

Online travel agencies, or OTAs, tend to advertise low prices for the basic rooms, but that number omits important costs including applicable taxes and additional fees. A great number of travelers are caught off guard by these added costs, mainly because many don't account for them during the initial planning process. These often hidden fees are a way for OTAs to appear more competitive at the first glance, a technique often overlooked by many. These hidden fees do more than just increase costs, they can add significant friction and an unpleasant user experience. If you are planning to book as a group, the situation can even be worse. Group bookings can mean further fee adjustments, leading to surprisingly high expenses that often come as a complete surprise. Group organizers in particular, should always try to confirm those costs before proceeding.

Tax and fee structures also fluctuate based on the area. Properties in locations with high tourism demand or better views often command higher fees, creating disparities that may seem completely illogical. These charges are rarely visible during your initial online research, which can often be very difficult to plan around. In addition, many OTAs don't accurately reflect pricing, so consumers who use them end up overpaying simply by not knowing better. Hotel chains don't always dictate the final price presented by OTAs, which further adds to the confusion for travelers. Some hotels or OTAs offer promotions that might apply only to the base rate, but not the taxes or fees, resulting in many assuming they got a deal when in fact they didn't. This further showcases the lack of transparency in how the prices are handled and the numerous variables that are not under a travelers control. The most surprising fact is how most people don't read these terms carefully which results in many surprises at check out. Our research has revealed that a lot more work is required to improve the booking experience.


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