Alaska Airlines’ Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025

Post Published April 4, 2025

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Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - Alaska and Hawaiian Airlines Loyalty Programs Merge into Single Platform





In 2025, Alaska Airlines and Hawaiian Airlines are scheduled to merge their loyalty schemes into one unified platform. This move is part of Alaska’s considerable $12 billion investment to revamp its Mileage Plan. For those who frequently fly to Hawaii, this means a significant change in how they accrue and redeem their miles. While the intention is to improve things for loyal customers by creating a single, purportedly better program, it is worth noting that some existing benefits, such as transferring miles between the separate programs, might be discontinued. The airlines maintain that this merger will broaden travel options and provide a stronger loyalty offering overall, but the actual implications for frequent travelers are yet to be fully understood.
As planned, the unification of Alaska Airlines' Mileage Plan and Hawaiian Airlines' HawaiianMiles programs is now in effect, creating a single loyalty system for both carriers. For travelers, the immediate outcome is a larger combined network where points can be earned and spent. This development could be particularly advantageous for those targeting Hawaiian destinations, effectively increasing the utility of accrued miles for flights to and from the islands.

Mileage Plan, even before this integration, was considered by some to be a strong loyalty program. The inclusion of Hawaiian's routes expands its appeal, particularly for those interested in Pacific travel options beyond the continental US. The promise of a simplified system suggests that accumulating miles across both airlines will be less complex than managing separate accounts, a welcome change for frequent flyers who previously had to navigate two distinct sets of rules.

Beyond the standard flight benefits, it's worth noting potential improvements such as access to Hawaiian Airlines' lounges, which are said to offer a distinct local culinary experience. This could add an interesting dimension to the typical airport lounge offering. Furthermore, the combined network potentially unlocks access to Hawaiian Airlines' more niche routes, including seasonal and charter services that might offer travel to less frequented islands – options that were previously less visible to Mileage Plan members.

Looking ahead, the integrated program will likely lead to expanded partnerships beyond just flights, potentially encompassing hotels and car rentals. This broadening of options for both earning and redeeming points could enhance the overall value proposition for members, extending travel benefits beyond just air transport. It’s no secret that loyalty schemes heavily influence traveler choices. Consolidating these programs could indeed bolster the market share of the newly merged entity as customers prioritize airlines where their loyalty provides tangible returns.

Whether this consolidation translates to more competitive airfares remains to be seen. Route optimization and pricing strategy adjustments are possibilities within a larger network, which might, eventually, lead to more affordable fares on certain routes. Operationally, the consolidation should streamline customer interactions, requiring members to manage only a single loyalty account – a simplification that, in theory, should improve the overall user experience and reduce administrative friction. Given the current trajectory of travel demand, especially to Hawaii, this merger strategically positions both airlines to capitalize on what seems to be a sustained interest in travel to the islands, encompassing both leisure and more adventurous explorations.

What else is in this post?

  1. Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - Alaska and Hawaiian Airlines Loyalty Programs Merge into Single Platform
  2. Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - Award Travel Now Counts Toward Elite Status Starting 2025
  3. Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - Free Mile Transfers Between Alaska and Hawaiian at 1 -1 Ratio
  4. Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - New Elite Status Benefits Beyond Current MVP Gold 100K Level
  5. Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - Multi Carrier Award Bookings Launch for Partner Airlines
  6. Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - Revised Priority Upgrade System for Elite Members
  7. Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - Cross Booking Between Alaska and Hawaiian Airlines Websites

Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - Award Travel Now Counts Toward Elite Status Starting 2025





airline window viewing white clouds, Zhuhai is on the way to Fuzhou

Starting January 1, 2025, Alaska Airlines will allow Mileage Plan members to earn Elite Qualifying Miles (EQMs) for award travel, enabling frequent flyers to enhance their elite status through redeemed flights. This significant change, part of a broader $12 billion overhaul of the loyalty program, aims to provide greater value to members and encourage more travel with the airline. Additionally, the revamped program will offer personalized rewards and improved earning potential, making the Mileage Plan more attractive in a competitive landscape. As Alaska Airlines integrates its loyalty program with Hawaiian Airlines, travelers can expect more options and benefits tailored to their preferences, although the true impact of these changes remains to be seen. This strategic move positions Alaska Airlines as a frontrunner in the loyalty game, potentially reshaping how travelers engage with their miles.
In a policy update set for 2025, Alaska Airlines will begin counting award travel towards elite status qualification within its Mileage Plan. This means flights secured using miles, which previously did not contribute to elite tier progression, will now accrue elite qualifying miles. For individuals strategically aiming for elite status, this could represent a notable shift, potentially making it easier to achieve status through a mixture of paid and award travel. From a structural viewpoint, this modification signals a possible re-evaluation of how airlines define loyalty, extending recognition beyond merely revenue-generating fares. It suggests a move to acknowledge broader customer engagement, irrespective of ticket purchase method. However, it is a pertinent question whether this expanded avenue to elite status could lead to an increased number of elite members, possibly impacting the value proposition of elite benefits. Careful observation of program utilization will be necessary to determine if this change effectively balances rewarding loyalty with preserving the exclusivity traditionally associated with elite status perks.


Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - Free Mile Transfers Between Alaska and Hawaiian at 1 -1 Ratio





One of the immediate, and perhaps most user-friendly, changes within Alaska Airlines' Mileage Plan is the introduction of free point transfers with Hawaiian Airlines' HawaiianMiles, maintaining a 1:1 value. Implemented last autumn, this allows members to move their balances between programs in tranches starting from a small amount all the way to 500,000 miles per transaction. For passengers who frequent Hawaiian routes, this could appear advantageous, offering more redemption opportunities across both carriers. Yet, the ease of moving points around is not without possible drawbacks. The obvious concern is whether this influx of readily transferable miles will dilute award availability, particularly for peak season flights. As Alaska proceeds with its wider loyalty scheme overhaul in 2025, the practical impact of this new flexibility on actual award bookings remains to be seen.
Following the integration of Alaska Airlines and Hawaiian Airlines' loyalty schemes, one operational change that came online some months ahead of the full merger was the introduction of free, 1:1 mile transfers between Mileage Plan and HawaiianMiles. This straightforward exchange mechanism, initiated last autumn, allows members to move miles freely between the two programs at an even ratio. For those accustomed to the often-complex and frequently unfavorable transfer rates seen in other loyalty partnerships, this symmetrical arrangement is a notably user-friendly feature.

The immediate effect is enhanced flexibility for members holding balances in both programs. Miles earned from either Alaska or Hawaiian flights, or through their respective partners, can now be pooled for redemption on either carrier’s network without loss of value during transfer. While operationally uncomplicated, the question remains how this might impact award seat availability, especially on popular Hawaiian routes. An influx of miles from one program to another could, in theory, strain the existing award inventory, potentially leading to fewer readily available redemption options for some routes.

This transfer feature appears to be a tactical move to bridge the gap until the complete loyalty program unification anticipated later this year. Whether this 1:1 transfer will persist once the programs are fully merged, or if it's merely a temporary measure during this transition period, is yet to be determined. It's a simple, almost rudimentary step, compared to the projected $12 billion loyalty overhaul. The true measure of its long-term value will unfold as we observe its impact on redemption availability and overall program utility for frequent travelers to and from the Hawaiian Islands.


Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - New Elite Status Benefits Beyond Current MVP Gold 100K Level





a white box with a blue circle,

As Alaska Airlines gears up to launch its revamped Mileage Plan next year, it appears they're rolling out new elite status benefits that go beyond the current MVP Gold 100K. Expect changes like being able to earn elite qualifying miles on award flights and through credit card spending - supposedly making status easier to reach. There's also talk of "milestone perks" for hitting certain thresholds in the program, along with promises of improved upgrade chances for elite members. And then there are "personalized rewards," which sounds like the usual mix of bonus miles, upgrades, and perhaps lounge access tailored to individual profiles. The real test will be whether these additions manage to actually enhance the value proposition for frequent flyers, or if they'll simply end up watering down the benefits for existing elites by expanding access too broadly. Keeping that balance is always the trick airlines struggle with.
Building on the previously discussed changes, there's also indication of adjustments at the higher echelons of the loyalty program. Alaska Airlines has hinted at introducing benefits surpassing the current MVP Gold 100K status. Specifics remain elusive, but the implication is that members exceeding this already significant threshold may find additional perks on offer. Speculation could range from further enhanced upgrade opportunities, perhaps across the newly combined Alaska and Hawaiian network, to more exclusive airport lounge access, potentially incorporating unique amenities or services reflective of Hawaiian hospitality. A pertinent question arises, however, regarding the equilibrium between enhancing top-tier benefits and maintaining their intrinsic value. Introducing new levels or significantly upgrading existing top-tier perks risks diluting the overall elite experience if not carefully calibrated against the capacity of the premium services and products being offered. The operational challenge will be ensuring that


Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - Multi Carrier Award Bookings Launch for Partner Airlines





Alaska Airlines is introducing a Multi Carrier Award Bookings feature, set to go live in early 2025, allowing Mileage Plan members to combine flights from different partner airlines on a single award ticket. This is part of a larger $12 billion revamp of its loyalty program. The airline is implementing a distance-based award chart across all partner airlines and regions aiming to simplify the often-complex award booking process. They suggest that starting prices will be reduced on a majority of partner nonstop routes in both economy and business class. Previously, you couldn't book awards that mixed and matched partner airlines, a restriction that is now being lifted. While the promise of more diverse travel options is there, it remains to be seen if this will genuinely improve access to award seats, especially during peak travel periods. Overall, this move is presented as a way to make miles more useful and travel booking more flexible for Mileage Plan members.
Another change rolling out within the Mileage Plan is the much-anticipated introduction of multi-carrier award bookings. Previously, orchestrating award travel across multiple partner airlines within a single itinerary was a cumbersome, often impossible task. The new system intends to streamline this, ostensibly allowing members to combine flights from different partner airlines on one award ticket. While on the surface this sounds like a win for flexibility, the practicalities remain to be seen. Integrating the backend systems of numerous airlines, each with their own inventory management and booking protocols, is no small technical feat. One wonders about the user interface for this new feature – will it be intuitive to navigate, or will members find themselves wrestling with a complex system trying to piece together itineraries? The promise is for simplified booking, but airline IT is rarely known for simplicity. It also raises questions about award availability. Will access to award seats across multiple partners actually improve, or will combining demand from different programs simply lead to a more competitive, potentially frustrating, search for those elusive award seats? The devil, as always, will be in the details of the implementation, and whether the user experience truly matches the advertised benefits. Removing restrictions is good in theory, but the real test is whether this actually translates into tangible, usable options for Mileage Plan members seeking to utilize their miles for complex itineraries.


Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - Revised Priority Upgrade System for Elite Members





Alaska Airlines is revamping its priority upgrade system for elite members as part of a broader overhaul of its Mileage Plan, set to take effect in January 2025. This revised system aims to enhance the efficiency and accessibility of upgrades for loyal travelers, providing them with improved access to premium seating options. With the integration of award travel counting toward elite status, the changes are expected to create a more rewarding experience for members. However, the challenge lies in maintaining the exclusivity of elite benefits while accommodating a potentially increased number of elite status holders. As Alaska Airlines seeks to elevate its loyalty program, frequent flyers will be keenly observing whether these enhancements truly deliver on their promises or dilute the value of elite status.
Moving down the list of announced enhancements to Alaska’s Mileage Plan, attention now turns to the mechanics of flight upgrades for elite members. The promise of a ‘revised priority upgrade system’ sounds designed to address a perennial point of contention amongst frequent flyers: actually getting those upgrades they are told are a core benefit. Details are scant on precisely what ‘revised’ entails. One could speculate that algorithms are being tweaked, perhaps placing greater emphasis on factors beyond just fare class and elite tier. Will it incorporate booking time, historical flight patterns, or even predictive load forecasting to allocate premium seats? The operational challenge is significant: dynamically managing upgrade inventory across a network now encompassing both Alaska and Hawaiian routes, especially as elite ranks are potentially swelling due to the new pathways to status through award travel. A crucial, yet unaddressed question, is whether this revised system actually increases the *number* of available upgrade seats, or merely re-prioritizes their allocation. If the upgrade pool itself remains static while elite numbers grow, some members, even those with top tier status, might find themselves facing an even more competitive upgrade landscape despite a ‘streamlined’ process. The true test of this system will be in observing the practical upgrade success rates experienced by elite members across various routes and flight times once these changes are fully implemented. It all hinges on the underlying algorithms, and whether they deliver tangible improvements, or simply a reshuffling of the deck chairs on the upgrade Titanic.


Alaska Airlines' Ambitious $12 Billion Loyalty Overhaul 7 Key Changes Coming to Mileage Plan in 2025 - Cross Booking Between Alaska and Hawaiian Airlines Websites





Starting this year, Alaska Airlines and Hawaiian Airlines are allowing you to book flights on either airline through both websites. This integration, launched at the end of January, is supposed to make booking simpler for passengers. The idea is that if you are a member of either loyalty program, you can now book flights on both airlines from either website. Mileage Plan members should still get their miles for Hawaiian flights regardless of where they book. This is presented as making things easier, part of the wider $12 billion overhaul. However, it remains to be seen how much simpler this really makes things for travelers, and whether it just adds another layer of complexity to booking flights online, especially when dealing with potential website glitches and the reality of merged IT systems. The real test will be if this improves flight options and actually simplifies the process, or if it is just another change in the constantly shifting landscape of airline loyalty programs.


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